Get in touch with us
No matter the reason, we’re here to help
Give us a call
Personal customers
Please call 0345 1805 500
Business customers
Please call 0345 1805 528
Calling from outside the UK? Use 0044 20 7407 8330
Call charges might apply – check with your service provider
Our contact centre opening hours
You can call us anytime Monday to Friday from 9am to 6pm. We can help you quicker when we are less busy, which is usually between 2pm and 6pm.
Need extra help outside these hours?
For emergencies, reporting fraud or scams and blocking and reporting a lost or stolen card, you can call us any time, 24 hours a day, 7 days a week.
Save time by using the App
There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:
- Instantly block, unblock or cancel your card if it’s been lost or stolen
- Request to replace a card
- Create or delete future payments and make payments
- Authorise online transactions
- Create, amend and delete standing orders, and cancel Direct Debits
- Make international payments in EUR or USD to EU countries or the US
- Create beneficiaries
- Request a reminder of your 12-digit customer number
- Change your email address
- View helpful insights to see how you’re spending your money
- Receive alerts every time you use your card.
Download Our App
